Privacy Policy

1. Who We Are

Research10X (“we”, “us”, “our”) provides academic research consulting, statistical analysis, and mentorship services. This policy explains how we handle personal information when you visit our website, contact us, or use our services.

Data controller: Research10X,
Contact: hello@research10x.com | WhatsApp: +91 91193 36110

2. Information We Collect

  • Information you give us: name, email, phone/WhatsApp number, country, research level, type of support needed, software required, deadline, research stage, project description, and any files you share (datasets, drafts, manuscripts, feedback).
  • Communications: emails, WhatsApp messages, and call notes.
  • Billing details: name and transaction information. Card details are handled by our payment providers, not stored by us (confirm).
  • Automatic data: IP address, browser, device, pages viewed, and approximate location, collected through cookies and similar tools.

Please do not send sensitive information (such as government ID numbers, financial account numbers, or health data). If your research data includes information about participants, anonymize it first and make sure you have the right to share it.

3. How We Use Your Information

  • To respond to enquiries, give quotes, and deliver our services.
  • To communicate about your project and process payments.
  • To run, secure, and improve our website and services.
  • To send service updates or, with consent where required, informational messages. You can opt out anytime.
  • To meet legal obligations and protect our rights.

We do not sell your personal information. We use your research materials only to provide the services you asked for.

Legal bases (EEA/UK): contract, consent, legitimate interests (running and securing our business), and legal obligation.

4. Confidentiality

We treat your research data and project details as confidential, limit access to team members who need it, and will sign an NDA on request. We do not reuse your work or share it with other clients. You remain responsible for following your institution’s and journal’s rules on external assistance.

5. Cookies

Our website (built on WordPress and Elementor) may use cookies for essential functions, analytics (for example, Google Analytics; confirm), and preferences. You can block or delete cookies in your browser settings, though some features may stop working. Where required, we ask for consent before setting non-essential cookies.

6. Sharing Your Information

We share information only with:

  • Service providers that help us operate (hosting, email, analytics, file storage, video calls, payments), bound to protect your data.
  • WhatsApp (Meta), if you contact us there, under its own privacy policy.
  • Professional advisers, authorities, or courts where required by law.
  • A buyer or successor, if our business is sold or merged.

7. International Transfers

We work with clients worldwide, so your information may be processed in other countries, including India. Where required, we use safeguards such as standard contractual clauses.

8. Retention and Security

We keep information only as long as needed: enquiries that do not proceed for up to 12 months, project files for up to 12 to 24 months after completion, and invoices as required by tax law (confirm). We use reasonable technical and organizational measures to protect your data, but no system is completely secure. We will notify you of a breach as required by law.

9. Your Rights

Depending on where you live (for example under the GDPR, UK GDPR, US state laws, PIPEDA, the Australian Privacy Act, India’s DPDP Act, or the UAE and Singapore data protection laws), you may have the right to access, correct, delete, restrict, or port your personal information, object to processing, withdraw consent, and complain to your local data protection authority.

To make a request, email hello@research10x.com with the subject “Privacy Request”. We will respond within the time required by law. We do not discriminate against anyone for exercising their rights.

10. Children

Our services are for adults and university-level researchers. We do not knowingly collect information from children under 16. If you believe we have, contact us and we will delete it.

11. Third-Party Links

Our website links to third-party sites such as WhatsApp, LinkedIn, and Google. We are not responsible for their privacy practices.

12. Changes and Contact

We may update this policy and will change the “Last updated” date when we do. Questions or complaints can be sent to:

Research10X
Email: hello@research10x.com
WhatsApp: +91 91193 36110